Frequently Asked Questions
Please find the answers to the most frequently asked questions about Ascension Peptides and our products.
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Customer Support
(303) 931-0797
COMMON QUESTIONS
Most Popular Questions
General Peptide Information
Research peptides are short chains of amino acids used by scientists and researchers to study various biological processes. They are not intended for human or veterinary use.
Peptides should be stored in a cool, dry place, preferably in a refrigerator at temperatures between 2-8°C. For long-term storage, peptides can be kept in a freezer at -20°C. Always ensure that the peptides are tightly sealed to avoid moisture.
Order Process
To place an order, simply browse our catalog, select the peptides you need, add them to your cart, and proceed to checkout. You will need to provide your shipping and payment details to complete the purchase.
It is possible, but we cannot guarantee it due to the speed of the shipment. Please contact our customer service team as soon as possible to make any changes.
Payment and Billing
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Detailed payment options will be provided at checkout.
Yes, an invoice will be emailed to you once your order has been confirmed. You can also access your invoice through your account on our website.
Shipping and Delivery
Shipping times and costs vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Shipping costs will be calculated at checkout.
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund as needed.v
