Frequently Asked Questions
Please find the answers to the most frequently asked questions about Ascension Peptides and our products.
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COMMON QUESTIONS
Most Popular Questions
General Peptide Information
Our peptides are supplied in a lyophilized (freeze-dried) powder form. This process removes moisture to enhance stability, allowing the peptides to remain stable at room temperature for several weeks, or for years if stored at -20°C or -80°C.
Research peptides are short chains of amino acids used by scientists and researchers to study various biological processes. They are not intended for human or veterinary use.
Peptides should be stored in a cool, dry place, preferably in a refrigerator at temperatures between 2-8°C. For long-term storage, peptides can be kept in a freezer at -20°C. Always ensure that the peptides are tightly sealed to avoid moisture.
We cannot provide any information on dosage or administration for the products we sell. Our peptides are intended strictly for in-vitro laboratory research purposes only and are not approved for human or veterinary use.
The products sold on this website are not drugs, foods, or cosmetics, and they should not be misbranded, misused, or mislabeled as such. Because these are for research purposes only, they are not intended to diagnose, treat, cure, or prevent any disease.
Any discussion of dosage, administration, or human/veterinary use is strictly prohibited. We reserve the right to refuse service to anyone who we suspect may be misusing our products.
The only thing that comes in your order is what you have selected. We do not provide reconstitution liquids such as Bacteriostatic Water or Acetic Acid. WE DO NOT SHIP SYRINGES, as we are a Research Chemical Company.
We do not sell bacteriostatic water or any reconstitution materials.
Order Process
To place an order, simply browse our catalog, select the peptides you need, add them to your cart, and proceed to checkout. You will need to provide your shipping and payment details to complete the purchase.
It is possible, but we cannot guarantee it due to the speed of the shipment. Please contact our customer service team as soon as possible to make any changes.
Payment and Billing
Currently we only accept credit cards (Visa, MasterCard). More payment options will be available soon.
Yes, an invoice will be emailed to you once your order has been confirmed. You can also access your invoice through your account on our website.
Shipping and Delivery
Currently we only offer flat rate shipping with UPS for $15. Standard shipping typically takes 5-7 business days.
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund as needed.
No, we only offer the standard UPS Ground at this time.
If you purchase Route Shipping Protection, please see next section.
Unfortunately, we are not responsible for lost packages once they arrive with the carrier.
Route Shipping Protection - Lost or Damaged Orders
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Package Protection and looking to file a shipping issue online? File here
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
Partner Program
Yes, Ascension Peptides offers a Partner Program with industry-leading commission structure, multi-tier network opportunities